Refund policy
SEVEN DAY INSPECTION PERIOD
At Fascinating Facets we want all of our customers to be happy with their purchase. We understand that purchasing rough and other lapidary supplies online can sometimes be a stressful process. We do our best to take photos that accurately represent the item, but sometimes photos aren't perfect.
In an effort to provide our customers with peace of mind we offer a SEVEN (7) day inspection period for all items, unless otherwise specified in the item description.
If you are not happy with the item you received you can return it to us for a full refund, no questions asked.
To be eligible for a return, your item must be in the same condition that you received it, unaltered, and in its original packaging.
To start a return, please reach out to us at contact@fascinatingfacets.com or visit the account page to start a return from the order page within SEVEN (7) days of your order being delivered.
If your return is accepted, we will email you a return shipping label, as well as instructions on how and where to send your package. Items returned without first contacting us will not be accepted and no refund will be issued.
Return shipping is at the expense of the customer and will be deducted from the amount of the refund.
If you have any questions, please reach out to us at: contact@fascinatingfacets.com
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. In this instance, you have 14 days to reach out to us at contact@fascinatingfacets.com or visit the account page to start a return.
To be eligible for a return, your item must be in the same condition that you received it, unaltered, and in its original packaging.
ITEM ARRIVED DAMAGED
When your order arrives, please take a moment to inspect it. If the item has arrived damaged, defective, or if you received the wrong item please reach out to us at contact@fascinatingfacets.com immediately. This way we can work with you to correct issue quickly.
EXCHANGES
We currently do not accept exchanges. If you would like to exchange an item, please return the item item and once the return is accepted you can make a separate purchase for the new item.
REFUNDS
Once we receive your return, we will inspect the item. We will then reach out to you by email to let you know if the return has been accepted or not. Once accepted we will automatically issue the refund to your original payment method within 10 business days. Please keep in mind it can take several days for your bank or credit card company to process and post the refund to your account.
If it has been more than 15 business days since your return was approved, please contact us at contact@fascinatingfacets.com.